Do not assume that because you find a company on Trip Advisor that means it is a good company!! Trip Advisor allows many companies to pay and use the services of this web site. Please do your own research on these companies as we have heard many horror stories from folks who book and then have problems. Why would you give up front money to any company that has no reviews and you know nothing about it???? Cancelon is weird. I'm a seasoned traveller.
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If you would like to cancel your hotel reservation, please use the "Contact Support" option on your trip in the app and then select the "Cancel Booking" option. You may be asked to fill out cancellation form that we will send to you in a message. We will collect your request for cancellation and contact our partners to request if a refund is available.
How to Cancel a Hotel Room
Cancelon has closed. Flights have stopped, hotels were closed, and travel was put on hold. We could not predict such an event. No one could. The travel industry was the first to suffer from this global pandemic and continues to suffer still. Unfortunately, we have suffered as well. In such unprecedented times, it is impossible for Cancelon to continue to operate.
BBB remains operational and focused on serving our business community. Read more. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at BBB. Some of the sources of information BBB relies on are temporarily unavailable.